Shipping policy

Shipping
We ship rugs via FedEx Ground free of charge within the contiguous United States for all rugs 8'x10' or smaller. For rugs larger than 8'x10' we charge a flat $75 shipping fee.

 

Please note: 9'x12' rugs and larger will require a different shipper. Once your order is placed, we will let you know the shipper and the estimated delivery time.

 

We will provide you with a tracking number to monitor your shipment.

 

Sorry, we can not ship to PO Boxes or APO boxes.

 

Most rugs will arrive in about 10 days. Again, large rugs may take longer because of necessary alternate shipping.

 

If your rug arrives damaged, do not accept it. Take a photo of the damage and immediately email it to us. Do not call and leave a phone message.

 

When your rug arrives
Attention: Please exercise patience and caution when opening your rug. Rugs damaged by improper opening are not returnable but may be fixable. Let us know and we can offer suggestions.

 

Please note: rugs are tightly rolled and vacuum packed. It may take up to 72 hours for the rug to relax and lie flat. If it still is driving you nuts, let us know and we can offer suggestions to facilitate the process.

 

You can contact us by phone at:

503-462-4752
Email: info@rubiconrugs.com